Privacy & Cookie Policy

Last updated: 25 August 2026

Grange Moor Garage respects your privacy and is committed to protecting your personal information.

This Privacy & Cookie Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an online booking or otherwise interact with Grange Moor Garage. It also explains how cookies and similar technologies are used on our website and the choices available to you.

This policy applies to:

https://grangemoorgarage.co.uk/

1. Who We Are

Grange Moor Garage is an independent vehicle servicing, MOT testing, diagnostics and repair garage.

Grange Moor Garage
Unit One
14 Wakefield Road
Grange Moor
Wakefield
WF4 4DS

Telephone: 01924 848340

If you have any questions about this Privacy & Cookie Policy or how we use your personal information, please contact us using the contact form available on our website.

For the purposes of UK data protection legislation, Grange Moor Garage is the data controller responsible for the personal information described in this policy.

2. Information We May Collect

The information we collect depends on how you interact with us.

Contact Information

When you contact us, we may collect:

Your name
Telephone number
Email address, where you choose to provide one
Information contained within your enquiry
Your preferred method of contact

Vehicle Information

When you make an enquiry, booking or use one of our services, we may collect information about your vehicle including:

Vehicle registration number
Vehicle make and model
Vehicle identification number (VIN), where required
Mileage
MOT information
Vehicle service history
Details of faults or warning lights
Details of previous or required repairs
Information relating to servicing and maintenance

Online Booking Information

When you use our online booking system, information may be collected including:

Your name
Contact details
Vehicle registration
Vehicle make and model
Service or repair required
Preferred booking date and time
Information you provide about your vehicle or booking requirements

Our online booking functionality may be provided using third-party garage management software, including Motasoft.

Information entered into an embedded third-party booking system may be transmitted directly to that provider and to Grange Moor Garage so that your booking can be processed.

Payment Information

Where online payments or deposits are available, payments may be processed by an external payment provider.

Grange Moor Garage does not normally receive or store your complete debit or credit card details where payments are processed through a third-party payment gateway.

Website Usage Information

When you visit our website, certain technical information may be collected automatically.

This may include:

Your IP address
Browser type and version
Device type
Operating system
Approximate geographical location
Pages visited
Time spent on pages
How you arrived at the website
Interactions with website features
Date and time of your visit

Some of this information may be collected through cookies and similar technologies.

3. How We Use Your Information

We may use personal information to:

Respond to enquiries
Provide quotations
Arrange appointments
Manage online bookings
Carry out MOT testing
Provide vehicle servicing
Diagnose vehicle faults
Carry out vehicle repairs
Contact you regarding your vehicle or appointment
Process payments
Maintain customer and vehicle service records
Update digital vehicle service records where applicable
Provide customer support
Manage warranties or workmanship queries
Improve our website and services
Understand how visitors use our website
Protect our website and systems against misuse
Prevent fraud
Maintain appropriate business records
Meet legal, tax, accounting, insurance and regulatory obligations
Establish, exercise or defend legal claims

We will not use your personal information for purposes that are incompatible with those described in this policy unless permitted or required by law.

4. Our Lawful Bases for Processing

UK data protection legislation requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following.

Contract

We may process your information where necessary to:

Provide a service you have requested
Arrange or manage an appointment
Provide a quotation
Carry out servicing or repair work
Process or administer a payment
Fulfil our contractual obligations to you

Legitimate Interests

We may process information where it is necessary for our legitimate business interests and those interests do not override your rights.

This may include:

Responding to customer enquiries
Managing customer relationships
Maintaining service records
Improving our services
Operating and improving our website
Protecting our business
Preventing fraud or misuse
Understanding general website performance

Legal Obligation

We may process or retain information where necessary to comply with applicable legal, regulatory, tax, accounting or insurance requirements.

Consent

Where required, we may rely on your consent.

This may apply to:

Non-essential cookies
Analytics technologies
Certain third-party website features
Electronic marketing communications

Where we rely upon your consent, you have the right to withdraw that consent at any time.

5. Contact Forms

Our website contains contact forms that allow visitors to contact Grange Moor Garage without our email address being publicly displayed.

When you submit a contact form, we may collect information including:

Your name
Telephone number
Email address, where requested
Vehicle information
Information contained within your message

We use this information to respond to your enquiry and provide information about our services.

Information submitted through a contact form may also be delivered to and stored within our business email systems.

Please do not submit sensitive personal information through a website contact form unless it is necessary for us to deal with your enquiry.

6. Online Booking and Motasoft

Our website may use booking functionality provided by Motasoft.

This may be embedded into the Grange Moor Garage website or accessed through a third-party booking interface.

When you use the booking facility, information may be processed for purposes including:

Identifying your vehicle
Checking service requirements
Checking appointment availability
Creating your booking
Managing your appointment
Contacting you about your booking
Maintaining appropriate customer and vehicle records

Information submitted through the booking system may be processed by both Grange Moor Garage and the relevant technology provider.

The provider may process information in accordance with its own privacy and data protection arrangements.

Where a third-party booking system uses non-essential cookies or tracking technologies, these should only be activated where the necessary consent has been obtained.

7. Vehicle Service Records and Manufacturer Systems

Grange Moor Garage may have access to manufacturer or dealer systems that allow us to update a vehicle’s digital service history.

Where appropriate, this may involve processing information including:

Vehicle registration number
Vehicle identification number
Vehicle mileage
Date of servicing
Service carried out
Parts or fluids used
Other information required by the vehicle manufacturer

Information may be submitted to the relevant manufacturer’s systems in order to maintain an accurate digital service record.

Individual vehicle manufacturers operate their own systems and may process information in accordance with their respective privacy policies.

8. Who We May Share Information With

We do not sell your personal information.

Where necessary to operate our business or provide our services, information may be shared with trusted third parties including:

Website hosting providers
Email hosting providers
IT support providers
Website developers
Motasoft or other booking software providers
Payment processors
Accountants
Professional advisers
Vehicle manufacturers
Manufacturer dealer portals
Parts suppliers where necessary
Analytics providers
Insurance providers
Regulatory or law enforcement authorities where legally required

We only share information where there is a legitimate reason to do so.

Where third parties process information on our behalf, appropriate data protection arrangements should be in place.

Cookies

9. What Are Cookies?

Cookies are small text files placed on your computer, smartphone, tablet or other device when you visit a website.

Cookies can be used to:

Make a website function correctly
Remember preferences
Maintain secure sessions
Understand how visitors use a website
Provide embedded third-party functionality
Measure website performance

Some cookies are necessary for the website to function, while others are optional.

Similar technologies, such as local storage, pixels and tracking scripts, may operate in a similar way to cookies. References to cookies within this policy include these similar technologies where appropriate.

10. Types of Cookies We May Use

Our website may use the following categories of cookies.

Strictly Necessary Cookies

These cookies are required for core website functionality.

They may be used for:

Website security
Session management
Form functionality
Cookie consent preferences
Essential booking functionality
Preventing malicious activity

Because these cookies are necessary for the website to operate, consent is not normally required.

They cannot generally be disabled through our cookie consent system.

Analytics Cookies

Analytics cookies help us understand how visitors use our website.

They may provide information such as:

Which pages are visited
How long visitors remain on the website
Which devices are used
How visitors arrived at the website
Approximate geographical location
General interaction with website features

Where analytics services such as Google Analytics are used, they should only be activated after the appropriate consent has been obtained.

Analytics information is generally used in aggregate to help us improve the website and understand its performance.

Functional Cookies

Functional cookies may be used by additional features within the website.

These could include functionality provided by:

Online booking systems
Maps
Reviews
Embedded content
Other third-party services

Some functionality may be unavailable until the appropriate cookie consent has been provided.

Marketing Cookies

If marketing or advertising technologies are introduced to the website, these may use cookies to:

Measure advertising performance
Understand visitor behaviour
Create audiences
Provide more relevant advertising

We will not intentionally activate non-essential marketing cookies without the required consent.

If no advertising or remarketing services are used, this category may remain unused.

11. Third-Party Services and Cookies

Parts of the Grange Moor Garage website may use third-party services.

Depending on the final website configuration, these may include:

Motasoft

Motasoft may be used to provide online booking functionality.

The booking system may use cookies or other technologies required to operate its service.

Google Maps

Google Maps may be used to display the location of Grange Moor Garage and help visitors obtain directions.

Google may use cookies or receive technical information when the map is loaded.

Where required, the map should not load until the visitor has provided the appropriate consent.

Google Reviews

The website may display Google customer reviews through an embedded reviews widget or third-party integration.

These services may connect to external platforms and may use cookies or process technical information when loaded.

Google Analytics

If Google Analytics is enabled, it may be used to understand website usage and performance.

Google Analytics should only be activated after the visitor has provided the appropriate consent where consent is required.

Other third-party services may be introduced from time to time.

Where a new service introduces non-essential cookies, the website’s consent mechanism and this policy should be updated where necessary.

12. Cookie Consent

When you first visit our website, you may be presented with a cookie consent banner.

This allows you to:

Accept non-essential cookies
Reject non-essential cookies
Choose which categories of optional cookies you wish to allow

Strictly necessary cookies may operate regardless of your consent because they are required for the website to function correctly.

Non-essential cookies should not be placed on your device until the appropriate consent has been obtained.

Your choice will normally be stored so that you are not asked to provide your preferences on every page you visit.

13. Changing Your Cookie Preferences

You can change or withdraw your cookie consent at any time using the cookie settings or privacy controls provided on the website.

You can also control cookies through your browser settings.

Most browsers allow you to:

View existing cookies
Delete cookies
Block all cookies
Block cookies from particular websites
Block third-party cookies

Disabling certain cookies may affect the functionality of some parts of the website.

14. How Long Cookies Remain on Your Device

Cookies may be either:

Session Cookies

These are temporary and normally expire when you close your browser.

Persistent Cookies

These remain on your device for a specified period or until you delete them.

The lifespan of individual cookies varies depending on their purpose and the provider responsible for them.

Where a cookie consent management platform is used, further details about active cookies, providers and expiry periods may be available through the website’s cookie settings.

Personal Data

15. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Different information may be retained for different periods.

For example:

Customer and vehicle records may be retained to maintain an accurate service and repair history.
Financial records may be retained for the period required by tax and accounting legislation.
Booking records may be retained for customer service, operational or accounting purposes.
Enquiry information may be retained for a reasonable period following the conclusion of an enquiry.
Information relevant to a dispute, warranty or legal claim may be retained for as long as reasonably necessary.

We may retain information for longer where required by law.

16. Data Security

We take reasonable technical and organisational measures to protect personal information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

Measures may include:

Secure website hosting
Access controls
Software and security updates
Backups
Encryption where appropriate
Password protection
Restricted administrative access

No internet-based system can be guaranteed to be completely secure, but reasonable measures are taken to reduce risk.

17. International Data Transfers

Some third-party technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, the transfer should be protected using safeguards recognised by UK data protection legislation.

These may include:

UK adequacy regulations
Approved contractual safeguards
Other legally recognised transfer mechanisms

18. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request restriction of processing
Object to certain processing
Request transfer of certain information
Withdraw consent where processing is based on consent

These rights are not absolute and may not apply in every situation.

If you wish to exercise a data protection right, please contact Grange Moor Garage using the contact form on our website.

We may need to request information to verify your identity before processing a request.

19. Marketing Communications

Where Grange Moor Garage sends electronic marketing communications, we will only do so where we have an appropriate lawful basis.

Where consent is required, we will obtain that consent before sending marketing communications.

You may ask us to stop sending marketing communications at any time.

Stopping marketing communications will not prevent us from contacting you where necessary in connection with:

A booking
An MOT
A vehicle service
A repair
A quotation
An existing customer relationship

20. Links to Other Websites

Our website may contain links to websites operated by third parties.

Grange Moor Garage is not responsible for the privacy practices, security or content of external websites.

When you leave our website, we recommend reviewing the privacy information provided by the website you are visiting.

21. Children’s Privacy

Our garage services and website are not specifically directed towards children.

We do not knowingly use our website to collect personal information from children for marketing purposes.

22. Changes to This Privacy & Cookie Policy

We may update this policy from time to time.

Changes may be made to reflect:

Changes to our services
New website functionality
New technology providers
Changes to cookies used by the website
Changes to data protection legislation
Changes to regulatory guidance

The latest version will be published on this page and the “Last updated” date will be amended accordingly.

23. Complaints

If you have concerns about how Grange Moor Garage handles your personal information, please contact us using the website contact form so that we have an opportunity to resolve the matter.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Further information about your rights and how to make a complaint is available directly from the Information Commissioner’s Office.

Contact Grange Moor Garage

If you have any questions about this Privacy & Cookie Policy or how your information is handled, please contact us:

Grange Moor Garage
Unit One
14 Wakefield Road
Grange Moor
Wakefield
WF4 4DS

Telephone: 01924 848340

Alternatively, please use the Contact Form available on our website.